FAQs

Yes, provided you have a Camper Area ticket and the Sea Camp Add-on (Rest Area).

Although River Town Resort already has shaded areas, you may bring your own awning. However, you may only set it up in an area where shade is not already provided. You must always follow staff instructions and keep evacuation routes, emergency exits and access to pitches clear.

River Town Resort is located next to the festival site, in a prime location by the sea and the mouth of the River Júcar. Please read all the access and accommodation rules for River Town Resort, which are available on our website.

You can arrive from 9:00 a.m. on Thursday, 12 August 2027.

The festival will have its own car park, and you can purchase a Parking Pass valid for every day of the festival. There are also several paid car parks managed by Cullera Town Council next to the festival site. We recommend purchasing your pass in advance or, whenever possible, travelling by public transport. And remember: if you drink, don’t drive.

Rest Area Kits are available at the River Town Resort bars and in the “Tickets” section of our website. The Rest Area Kit includes one bottle of alcohol, 2 litres of soft drink or 2 cans of energy drink, as well as cups and ice.

Important: this add-on does not include admission to the festival. To use it, you must also have a General Admission Pass or VIP + Front Stage Pass and the Rest Area Add-on (Sea Camp).

River Town Resort has showers, toilets, lockers, mobile phone charging points, rest areas, a marquee with food trucks and a merchandise shop. For further information, please consult the River Town Resort rules.

Yes. You may bring food and drinks, provided they are not in glass containers or cans. Barbecues and cooking utensils are not permitted.

The Rest Area Kit will also be available inside River Town Resort, offering a more convenient and affordable alternative to shopping at a supermarket.

No. Food and drink outlets are available inside the festival site.

Soft drinks, mixed drinks, beer and water.

Yes. Payment can be made in cash, by card or with your wristband, depending on the food truck. Gluten-free options will be available.

The festival is divided into two areas: the concert area and River Town Resort.

Concert area: to leave and re-enter as many times as you wish on the same day, you will need a re-entry wristband. It is included in the Festival Kit, available on the website until 11 August 2027 or while stocks last. You will also be able to purchase the wristband separately in the “Tickets” section of the website (not yet available) or at the festival for €15 per day.

River Town Resort: you can enter and leave River Town Resort whenever you wish. The re-entry wristband is required to leave and re-enter the concert area. Therefore, if you leave River Town Resort to enter the concert area and later wish to return, you will also need a re-entry wristband.

Wristbands can be collected on the Thursday of the festival from 10:00 a.m. to 10:00 p.m., and from Friday to Sunday between 10:00 a.m. and 3:00 a.m.

No. Tickets are issued in the attendee’s name, so each wristband must be collected by the person named on the ticket, who must present their national ID card, passport or driving licence.

River Town Resort accommodation passes for several people (Emperor Tent, Bell Tent, Deluxe Double, Easy Tent, Motel) are issued in the buyer’s name only. If you arrive separately, the other people included in the booking must present their rest-area add-on at validation and staff will direct them to the corresponding area.

The wristbands are made of fabric and include an NFC chip to facilitate access control and payments.

You can top up your cashless wristband in person at the festival or through our website.

Contact the ticketing provider through www.enterticket.es/?page=consultanos and their team will assist you.

Yes, provided you are at least 16 years old on the day you enter the festival and present the parental authorisation form available here. It is not sufficient to turn 16 at a later date.

You must present the form when collecting your wristband, together with a photocopy of the ID document of the person who signed the authorisation and your own original ID document.

You will find several transport options on the festival’s official website. You can travel by train — the station is around a 20-minute walk from the festival site — or use the local bus services.

You may enter with a mobile phone camera or a small action camera such as a GoPro. DSLR, professional or similar cameras are not permitted, nor are selfie sticks.

Blunt or potentially dangerous objects are not permitted, including selfie sticks, flagpoles and similar items.

The concert area will open from 5:00 p.m. on 13, 14 and 15 August and will close after the final performance of each day.

To access the festival car park, you must purchase a Parking Access Pass in advance. It is valid for all three festival days and is available in the “Tickets” section of our website.

No. Caravans, motorhomes, lorries, campervans and any other vehicles designed for overnight stays are not permitted in the car park. For these vehicles, you must purchase a Camper Area ticket and the Sea Camp Add-on.

The car park is located next to the festival site.

Yes. A name change costs €15 plus a €3 administration fee and can be requested until 13 August 2027 using this link.

Once the deadline has passed, name changes will not be accepted under any circumstances.

You can consult all the rules for entering and using the festival site on our website.

Yes. Once the festival has ended, the dates and procedure for requesting a refund of your remaining balance will be announced. Please note that unused promotional or complimentary credit and unredeemed drinks from the 5-Drink Voucher are non-refundable.

Refunds are not immediate. They will begin to be processed once the application period has closed. When the festival has finished, you will receive an email with complete information about refunds.

Yes. Enhanced 4G and 5G coverage will be available across most of the festival site. However, service availability may vary depending on attendance levels and network congestion.

You can purchase your ticket online at medusasunbeach.com or through one of our authorised promoters.

If you already have your ticket, you must present either a printed copy or the ticket saved in your phone’s wallet, together with your original national ID card. You will not be allowed to enter without the required documentation. If you are under 18, remember to bring the corresponding parental authorisation form as well.

Medusa Festival takes place at Escollera Beach in Cullera, Valencia. Visit medusasunbeach.com for information on how to reach the festival site from different locations using different forms of transport.

You can also find the exact location on Google Maps.

If you have access to River Town Resort, you can return to the rest area. You can also go to the beach, but remember to protect yourself from the sun, stay hydrated and rest so that you can enjoy the next day. On Sunday, save some energy: the festival’s grand finale is still to come.

You can follow all the latest news and highlights from the festival through our official Instagram, TikTok and Facebook accounts.

Entry rules vary depending on the area:

Concert area

You may bring prescription medication accompanied by a medical prescription, non-aerosol sunscreen, small cameras, vapes, towels and backpacks containing a change of clothes.

Large or professional cameras, sharp objects, tools, glass or metal containers, blunt objects, large backpacks, suitcases, illegal drugs, sprays, aerosols, motorcycle helmets, food, drinks and walkie-talkies are not permitted.

River Town Resort

You may bring prescription medication accompanied by a medical prescription, non-aerosol sunscreen, small cameras, vapes, towels, backpacks containing a change of clothes and food.

You will not be able to enter with any glass container or glass item. Non-alcoholic drinks are permitted in hermetically sealed plastic or cardboard containers. For alcoholic drinks, only beer, sangria, tinto de verano and wine are permitted, and they must be in hermetically sealed plastic containers.

Large or professional cameras, sharp objects, glass or metal containers, blunt objects, parasols, tools, sprays, aerosols, motorcycle helmets and illegal drugs are not permitted.

Car park

You may bring prescription medication accompanied by a medical prescription, non-aerosol sunscreen, small cameras, vapes, towels, backpacks containing a change of clothes and food. You will not be able to enter with any glass container or glass item. Non-alcoholic drinks are permitted in hermetically sealed plastic or cardboard containers. For alcoholic drinks, only beer, sangria, tinto de verano and wine are permitted, and they must be in hermetically sealed plastic containers.

Large or professional cameras, sharp objects, glass or metal containers, blunt objects, parasols, tools, illegal drugs, sprays, aerosols and motorcycle helmets are not permitted. Drinking gatherings in the car park, leaving your car boot open, playing music, camping and accessing the car park with a motorhome are also prohibited.